Dear Sir or Madam:
The Management of China World Hotel modate you on your arrival. This is not the normal manner in modation at Beijing international hotel on August 19 to be satisfactory. We regret that ofortable one.
Thank you for your kind understanding and ing you back to China World Hotel soon.
With renements regarding your experience municated to all concerned for immediate improvement. Ms. Ie for your reference.
Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto but actually 29th-30th August. Mr. Ford, our General Manager is a availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.
I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that plimentary accommodation ing you back to China world Hotel in the near future.
Regards
Alfred Zhuang
Front Office Manager
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